1Introduction
At Mactech Engineers (“we,” “our,” or “us”), safeguarding your privacy is our priority. This Privacy Policy outlines how we collect, process, store, and utilize your personal data in accordance with the Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) Act, 2023, and other relevant Indian regulations.
2Categories of data collected
Personal data
Name, shipping address, billing address, contact number, and email address provided during checkout or registration.
Transaction data
Details about payments and products purchased. We do not store raw card details; these are handled by PCI-DSS compliant payment gateways.
Technical data
IP address, browser type, operating system, and browsing behaviour collected via cookies and analytics tools.
3Purpose of data collection
We use your information for the following purposes:
- Order fulfilment — to process payments, manage shipping, and provide order tracking updates.
- Customer support — to respond to queries and resolve grievances.
- Communication — to send transactional alerts and, with your consent, promotional offers.
- Security — to detect and prevent fraudulent transactions and unauthorised access.
6Data security
We implement industry-standard technical and organisational measures — including SSL/TLS encryption for data transmission and restricted access protocols — to protect your information from unauthorised access or disclosure.
7Data retention and your rights
Retention: We retain your data only as long as necessary for business operations or as required by Indian tax and legal statutes.
Your Rights: You have the right to:
Access & rectify
Request a copy of your data or correct any inaccuracies.
Withdraw consent
Opt out of marketing communications at any time.
Erasure
Request deletion of your data, subject to legal retention requirements.
We are more concerned about your privacy. If you are not willing to use your account further with our website and do not want to receive any communication from us, you can request deletion of your account.
8Third-party links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites, and encourage you to read their policies before sharing any data.
9Grievance redressal
In accordance with the Information Technology Act, 2000, the name and contact details of our Grievance Officer are provided below:
Privacy Compliance Manager — Grievance Officer
10Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.
11Policy updates
We reserve the right to modify this policy. Any changes will be posted on this page with an updated "Effective Date." Continued use of the website constitutes acceptance of the revised terms.
