1Domestic shipping policy
- All orders within India are processed and dispatched within 1–3 business days for items in stock.
- Orders are not dispatched or delivered on weekends or holidays.
- For back-ordered items, check with customer care for the actual lead time.
- During high order volumes, shipments may be delayed by a few days — please allow additional transit time.
If there's a significant delay to your order, we will contact you by email or phone. Shipping charges are calculated and displayed at checkout. Delivery can occasionally be delayed by local events, holidays, or locations far from our carrier's serviceable area.
2International shipping policy
We currently do not ship outside India through this store. We are not responsible for customs duties, tariffs or taxes applied by any carrier or local government body during delivery — all such fees are the customer's responsibility.
3Shipping, delivery & charges
Shipping and delivery charges cover order processing, item selection, packaging, transport and handling. We don't guarantee exact delivery times but aim to provide accurate estimates. Deliveries occur only on weekdays; orders placed after 12 noon IST on Friday or on Saturday are processed from Monday.
Delivery addresses in Andaman, Jammu & Kashmir and North-East states attract an additional charge, with delivery typically in 7–9 business days when ordered before the daily cutoff. Locations outside our carriers' delivery area (ODA) attract additional charges based on weight and distance from the nearest hub.
Estimated delivery time
| Service | Delivery time |
|---|---|
| Standard | 5–7 business days |
| Priority | 2–3 business days (after processing) |
| Overnight | Next business day (after processing, order by 12 noon IST) |
Shipping charges
| Order value | Shipping charge |
|---|---|
| Up to ₹1,000 | ₹199 |
| ₹1,000.01 – ₹5,000 | ₹299 |
| ₹5,000.01 – ₹10,000 | ₹499 |
| ₹10,000.01 – ₹50,000 | ₹999 |
| Over ₹1,00,000 | ₹100/kg or 3% of order value, whichever is higher |
Rates shown are before tax and additional charges, and are indicative only — actual charges vary by carrier, location, weight, and are subject to change without notice. ODA locations attract further charges based on weight and distance. Charges may also apply if we attempt delivery more than once for Priority, Overnight or International shipments.
4Shipping and tracking
We aim for fast, safe and reliable shipping through quality inspections, careful packaging, and partnerships with leading courier and logistics providers. You'll receive updates at each stage — order placed, processing, ready to ship, dispatched, and delivered.
Delivery times shown on the product page or website are estimates — actual delivery depends on product availability, the delivery address, and the courier partner's own timelines.
5Returns policy
We accept returns within 3 days of delivery, subject to the following conditions:
- The delivered item is physically damaged in transit (proof required), not working, or the wrong item was delivered.
- The item can be replaced or exchanged for a similar item, an item of similar value, or a store credit of equivalent value.
- No returns are accepted beyond 3 days of delivery.
- Returns are not accepted if the item was ordered incorrectly, the buyer changed their mind, or due to price variation.
- Returns are not accepted for intentional damage, or damage from incorrect usage or handling by the buyer.
- Returns are not accepted for safety, hygiene or medical-related products once the packaging is opened.
- Returns are not accepted if the product has been used for a period and the job is already complete.
- Returns are not accepted if the product does not belong to us, or if the serial/batch number doesn't match our supply record.
If you believe you received the wrong item, contact us and we'll be happy to work with you to correct it. If a product arrives damaged, inform our support team by email within 24 hours of receiving the order, before the seller's agreed return period lapses.
After verifying photos of the product, inner and outer packaging, and your invoice copy, we create a replacement request and email you the pickup process. Replacement begins once the original item is picked up or received. If a return isn't completed within the promised date, contact us immediately.
6Cancellation policy
Orders placed on the website, or confirmed by email, message, or portal, cannot generally be cancelled — except under critical circumstances, subject to management approval. An order can be cancelled while its status is Pending or Processing, but not once it is Shipped.
A cancellation charge of 5% of the order value applies, deducted from the amount paid or debited from your store account.
How to cancel your order
Send a cancellation request to care@mactechengineers.com.
Once approved, repack the product and hand it to the assigned courier, or ship it directly to our warehouse.
We inspect the product on receipt and process your refund or replacement. If it doesn't meet the return terms, it will be sent back to you.
An order may also be cancelled by us if the item is no longer available at the time of shipping, we're unable to verify billing/payment information, the address is incomplete or incorrect, or the location is not serviceable. We do not accept LD clauses, late fees, or indemnity charges for cancellation, return, or late delivery.
